FREE SHIPPING & FREE RETURNS

FAQ

01. How do I make a purchase?

Shopping the Coolissimo Online Store is easy: if you know what you are looking for, use the specific category links, such as ‘Shoes’, ‘Accessories’ section on the site. Once you have found an item, select your size and colour and use the ‘ADD TO BAG’ button underneath. Review the items in your shopping bag by selecting the ‘Shopping Bag’ link at the top of the page. From the Shopping Bag you can directly edit product details (colour, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on ‘Checkout’ to complete your order.

02. Do I need to set up an account to place an order?

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your ‘My Account’:

  • TRACK YOUR ORDERS AND REVIEW PAST PURCHASES,
  • REQUEST YOUR RETURN AUTHORIZATION NUMBER DIRECTLY FROM YOUR ACCOUNT,
  • GAIN ACCESS TO YOUR ‘WISH LIST’,
  • BE NOTIFIED WHEN NEW PRODUCTS ARE AVAILABLE
  • SAVE YOUR ADDRESS AND CARD DETAILS FOR FASTER SHOPPING,
  • MANAGE YOUR ACCOUNT DETAILS AND NEWSLETTER SUBSCRIPTIONS.
03. What should I do if I forgot my password?

If you have forgotten your password, visit the ‘My Account’ section, click on ‘Forgot Your Password?’ and simply follow the ‘Password Reset’ instructions. You will receive an email with a new temporary password.

04. Are the shipping costs free?

We are happy to inform you that the shipping of our products is always free! Whether you are buying a single item or multiple items of clothing, you will not have to pay any additional costs for delivery. We are dedicated to ensuring a stress-free shopping experience and providing high quality service to our customers, and free shipping is just one of the ways we do this. Thank you for choosing to shop with us and we hope you enjoy your shopping carefree.

05. How does a return work?

We are happy to offer free returns to our customers! If for any reason you are not satisfied with your purchase, you can return the product within 15 days and receive a full refund. To facilitate the returns process, we also provide a returns label, which you can use to ship the product back to us at no extra cost. It is important to note that in order for the return to be accepted, the product must be in original condition and without any signs of use, in the absence of these conditions we will not accept the return. Thank you for choosing to shop with us and we hope you find what you’re looking for safe in the knowledge that returns are easy and free.

do you need help?
Contact our customer service

Pre-sale and general information: info@coolissimo.shop
Orders management and returns: orders@coolissimo.shop

COOLISSIMO

130 WEST 25TH ST.
New York, NY, 10001
orders@coolissimo.shop
info@coolissimo.shop

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