Refund and Returns Policy

By consumer protection legislation, you can have your right to run without penalty and without the need to provide any reasons, by informing Coolissimo within fifteen (15) days from the date, you received your order.

We are happy to offer free returns to our customers! To facilitate the returns process, we also provide a returns label, which you can use to ship the product back to us at no extra cost. It is important to note that in order for the return to be accepted, the product must be in original condition and without any signs of use, in the absence of these conditions we will not accept the return. Thank you for choosing to shop with us and we hope you find what you’re looking for safe in the knowledge that returns are easy and free.

If you would like to return a product, sign in to your Coolissimo account, and locate the item/order under “ORDERS”. Click “ASK FOR A REFUND”.
You will receive a confirmation email with instructions on the return shipment.

Late Returns

Any product returned after the 15-day period, as applicable, is at the sole discretion of, and may not be accepted or only accepted for store credit.

Product Colors has made every effort possible to ensure the colors are displayed as accurately as possible. cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item, please contact at before placing your order.
Please keep in mind that the actual color of the products may slightly vary from that shown in the images on our site. Each piece is handcrafted by master artisans and may vary slightly from the image shown.
Please keep also in mind that the weight of the items is merely indicative.
All products undergo a quality check before being shipped to our customers. If you receive a product that is not in good condition, please contact us.

130 WEST 25TH ST. – 8TH FLOOR – NEW YORK(NY) 10001


130 WEST 25TH ST.
New York, NY, 10001


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